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Refund and Returns Policy

Return & Refund Policy

  • We take pride in delivering fresh, vibrant blooms to our customers.
    1. Variations from Website Pictures: The images displayed on our website are for reference purposes only. Each floral creation is unique, and while we strive to replicate designs as closely as possible, there may be slight variations in flower types, colors, or arrangement positioning.

    2. Artistic Interpretation: Our skilled florists exercise artistic freedom in creating each bouquet. The final product may differ slightly from the displayed picture, maintaining the essence and overall aesthetic while accommodating the availability and uniqueness of the freshest blooms.

    3. Quality Assurance: Rest assured, we are committed to delivering the highest quality floral arrangements. Any variations in the design do not compromise the overall beauty and value of your chosen arrangement.Handmade Arrangements: each bouquet is meticulously crafted by hand with the utmost care and attention to detail. Please note that due to the handmade nature of our arrangements: 

Returns

  • Accept returns under the following conditions:
  1. Quality Issues: Should you receive flowers that are seriously damaged, wilted, please contact us within 24 hours of receiving your order. We may request flower bouquet photos for our records. We guarantee the quality of our flowers upon delivery. Please note, once delivered, it’s the recipient’s responsibility to care for the flowers.

  2. Incorrect Orders: In the event that if you receive an incorrect arrangement, please notify us within 24 hours of delivery. We will review the issue and, if confirmed, offer a refund, replacement, or appropriate resolution based on the circumstances.

Refunds

  • Upon validation of your return request, we offer the following refund options:
  1. Refund: If the issue warrants a refund, we will process a full refund to your original form of payment.

  2. Replacement: Depending on the situation and your preference, we may offer to replace the flowers or provide store credit for future purchases.

Delivery Responsibility & Refunds

  1. Delivery Notification and Safe Receipt: It’s the sender’s responsibility to notify the recipient about the delivery. If the item is left at the buyer’s chosen safe location, we cannot ensure its safe receipt thereafter. We’ll attempt redelivery upon return.

  2. Recipient Refusal: We aren’t liable if the recipient refuses the delivery. No refunds will be issued if, for any reason, the recipient declines the item. Your statutory rights remain unaffected.

  3. Buyer’s Responsibility for Delayed Delivery: If the buyer picks up the bouquet for later delivery, they must maintain its freshness. We won’t be responsible for neglect or mistreatment. No refunds or exchanges are available in this case.

  4. Return Policy: For returned items, a partial refund may be considered, excluding return postage costs. Handling/processing fees may apply, and refunding will depend on its payment.

Non-Refundable Items

  • Please note that certain items may not be eligible for return or refund:
  1. Customized or personalized arrangements.

  2. Orders that have already been delivered and accepted without any reported issues within the specified timeframe.

  3. Force Majeure

  • Afloweryart (Art Flowery Trading 002953646-T) shall not be liable for any failure or delay in the performance of its obligations under this Return & Refund Policy if such failure or delay is due to causes beyond its reasonable control, including but not limited to:
  1. Acts of nature (such as earthquakes, floods, hurricanes, or storms)
  2. Governmental actions, war, terrorism, or civil unrest
  3. Pandemics, epidemics, or public health emergencies
  4. Labor strikes or disruptions
  5. Transportation disruptions or failures
  • In the event of any such force majeure event, Afloweryart shall be excused from any further performance or obligations affected by the force majeure event. We will make reasonable efforts to promptly notify affected customers and work towards a satisfactory resolution, but shall not be held liable for any losses or damages incurred due to the force majeure event.
  • Customers affected by force majeure events are encouraged to contact us for assistance, and we will do our best to accommodate their situation within reason and availability.

How to Initiate a Return or Refund

  • To initiate a return/refund/replacement, please contact our customer service team via phone or email with your order number and details of the issue. Our team will guide you through the process and work swiftly to resolve the matter to your satisfaction.

Cancellation Policy

  • We understand plans can change. If you need to cancel an order, please do so at least 24 hours before the scheduled delivery to receive a full refund. Cancellations made within 24 hours of the delivery may be subject to a partial refund or store credit.

Contact Us

  • For any inquiries regarding returns, refunds, replacement or cancellations, please reach out to our customer service team at 011-5557 4113.